Privacy Policy

Who we are

Shonem Herbals is a natural wellness and Herbal beauty brand committed to bringing pure, authentic, and herbal products to modern skincare and haircare rituals. Our official website is https://www.shonemherbals.com. Through this platform, we offer customers an easy, transparent, and secure way to explore, purchase, and learn about our range of herbal formulations inspired by traditional. For any inquiries regarding our products or policies, you may contact us at shonemmehandi@gmail.com

Information We Collect

When you interact with Shonem Herbals, we may collect both personal and non-personal information. Personal information includes details such as your name, contact number, email address, billing and shipping details, and payment information that you provide during checkout or account registration. Non-personal information includes your device details, browser type, IP address, and browsing behavior on our website. This data helps us understand our users better and improve your shopping experience.We also collect data through cookies, analytics tools, and tracking pixels that allow us to analyze traffic patterns and deliver a more personalized experience.

How We Use Your Information

Your personal data is used exclusively for legitimate business purposes and to enhance your overall experience with Shonem Herbals. We use this information to process and fulfill orders, send order confirmations and updates, and provide efficient customer support. Your contact details allow us to notify you about special offers, discounts, and product updates, only if you choose to subscribe to our communications. Additionally, we may use aggregated non-identifiable data for analytics, research, and improving website functionality.We never use your data in a way that would harm your trust or compromise your privacy.

Consent and Legal Basis

By using our website, submitting your information, or purchasing our products, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. Where applicable under law, the legal basis for processing your information includes your consent, contractual necessity (such as fulfilling an order), compliance with legal obligations, and legitimate business interests of Shonem Herbals.

Embedded content from other websites

Our website may occasionally include embedded content such as videos, product tutorials, social media posts, or articles from external sources. Embedded content from other websites behaves in exactly the same manner as if you had visited those websites directly. These external sites may collect data about you, use cookies, integrate third-party tracking tools, and monitor your interaction with the embedded material — including tracking your engagement if you are logged in to their platforms. Shonem Herbals has no control over how these third-party websites collect or use your data. We strongly encourage you to review the privacy policies of any external sites or services you access through our website to understand how your personal information may be handled.

Data Security and Protection

We prioritize the safety of your personal information. Our website uses SSL (Secure Socket Layer) encryption to protect data transmission and follows recognized security standards to prevent unauthorized access, alteration, or misuse of data. Payment information is handled through secure, PCI-DSS compliant gateways, and we do not store any sensitive card details on our servers. Despite our strong safeguards, no electronic storage or transmission method is entirely risk-free. We therefore encourage all users to keep their login credentials secure and report any suspicious activity to us immediately.

Children’s Privacy

Shonem Herbals does not knowingly collect or solicit personal data from individuals under the age of 13. If we discover that a minor has provided personal information, we will promptly delete it. Parents or guardians who believe their child has shared data with us are encouraged to contact us immediately.

Sharing and Disclosure of Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share limited data with trusted service providers who assist us in operating our business — including payment gateways, logistics and delivery partners, website hosting services, and analytics providers. These entities are contractually bound to maintain the confidentiality and security of your information.

In certain circumstances, we may be required to disclose your information if demanded by law, regulation, court order, or government authority to comply with legal obligations or protect our legal rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, maintain your shopping cart, and analyze website performance. You have the option to manage or disable cookies through your browser settings, although doing so may limit some website functionality. By continuing to use our site, you consent to the use of cookies as described in this policy.

User Accounts and Comments

When users create an account, we store their registration information to enable future logins and personalized experiences. If you leave comments or reviews, we collect the information shown in the comment form, along with your IP address and browser data for spam detection. An anonymized string generated from your email may be sent to the Gravatar service to check if you are using it. Once approved, your profile picture becomes publicly visible alongside your comment.

Retention of Personal Data

We retain personal data for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Customer order data is retained for taxation and accounting obligations, while user accounts and comments remain stored until deleted by the user or as per our data retention schedule. When personal information is no longer required, it is securely deleted or anonymized.

Your Data Rights

As a valued customer, you have full control over your personal information. You may request access to your stored data, correction of inaccuracies, or deletion of your personal information at any time. You also have the right to withdraw your consent for marketing communications. Such requests can be made by contacting us at shonemmehandi@gmail.com, and we will respond in accordance with applicable privacy laws. Please note that certain information may be retained if required by law or for legitimate business purposes.

International Data Transfers

If you are accessing our website from outside India, please note that your data may be transferred to and processed in India where our servers are located. We take all necessary precautions to ensure your information is handled in a manner consistent with applicable data protection laws and this Privacy Policy.

Links to Third-Party Websites

Our website may include links to third-party platforms such as social media, payment gateways, or blogs. These external websites have their own privacy policies, and we are not responsible for their practices. We strongly encourage you to review the privacy statements of any third-party websites you visit before sharing your personal data.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal obligations. Any modifications will be posted on this page with an updated “Effective Date.” Continued use of our website after such changes constitutes your acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or complaints regarding our Privacy Policy or how your information is handled, please contact us using the details below:

Shonem Herbals
Email: shonemmehandi@gmail.com
Website: www.shonemherbals.com

We are committed to addressing your concerns with transparency, integrity, and care.